Branch Service Manager- Texas First Rentals

Job Summary: The Branch Service Manager is responsible for ensuring the
successful management of work performed in the service area. The incumbent is
responsible for establishing production goals, supervising, training, and evaluating
service employees to ensure that work is performed in support of company's
department goals. This individual monitors physical requirements for work completion
(facilities, tools, environmental) and communicates same on an ongoing basis to his/her
Branch Manager.
The incumbent in this position is expected to model the following practices on a
daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
Develops, evaluates, and influences effective and consistent productivity and
teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values
Based Leadership (VBL) tools, models and processes to ensure alignment with
our Vision, Values, and Mission
Select, manage, develop, and evaluate service personnel to ensure high levels of
top quality workmanship and efficiency in a repair and service shop environment
Communicate, implement, and monitor service department policies in order to
ensure a high level of consistency
Monitors and controls time records, service reports, and shop maintenance
Plans and assigns work, enforces policies and procedures and recommends
improvements in repair and service methods, equipment, operating procedures
and working conditions
Models and coaches to ensure that shop work and safety practices are
performed in a safe and hazard free shop
Manages company expenses through warranty and damage recovery
Maintains delivery and field service fleet
Maintains facilities to Cat Contamination Control and TFR safety standards
Works safely at all times and adheres to all applicable safety policies; complies
with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Highly developed mechanical background with various size and type engines and
electrical systems
Extensive knowledge of construction equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and
Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification
Quality control analysis skills - Conducting tests and inspections of products,
services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Advanced mechanical skills and understanding of schematics and diagrams
Solid teamwork, communications, and interpersonal skills
Judgment and decision making skills to consider relative costs and benefits of
potential actions, and the ability to determine the appropriate course of action
Great attention to detail and solid organizational skills
Solid recordkeeping and document control to ensure compliance with company
policy and procedures
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through
spoken words and sentences
Education and Experience:
Five to eight years of work-related skill, knowledge, or

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